mnok Terms & Conditions

These terms and conditions ("Terms") govern the use of the mnok platform and all its services. By accessing this platform, creating an account, or using any service, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

1 General Provisions

mnok is an online gaming platform that offers various casino games, sports betting, and other gaming services for users in Bangladesh. The platform uses SSL encryption technology to ensure the security of user information and transactions.

These Terms are written in Bengali and apply to Bangladeshi users. In these Terms, "you" or "user" refers to any person who visits the mnok platform or uses its services. "We", "our", or "platform" refers to mnok and its operating entity.

These Terms may change from time to time. The date of the latest update will always be displayed at the top of this page. We will make every effort to notify registered users of important changes as far as possible.

2 Account Registration

2.1 Registration Requirements

To create an account on the mnok platform, each user must meet the following conditions:

• You must be 21 years of age or older.
• You must provide accurate and truthful personal information — including your full name, mobile number, and active email address.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• If any provided information changes, our support team must be informed immediately.
• Your account password must be kept confidential and must not be shared with anyone.

2.2 Identity Verification

In the interest of security and fraud prevention, mnok may request additional documents to verify a user's identity at any time. Withdrawal requests may be put on hold until verification is complete. The platform reserves the right to immediately close an account if a user provides false information.

2.3 Account Security

You are responsible for keeping your account secure. If you suspect unauthorised access, notify our support team immediately. Support email: [email protected]

3 Age Requirements

The mnok platform is for individuals aged 21 and above only. Minors are strictly prohibited from creating accounts or playing games.

If it is established at the time of registration or during a later verification process that a user is under 21, that account will be closed immediately and all funds held in that account may be forfeited.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

The following mobile banking methods are currently supported on the mnok platform:

• bKash — Bangladesh's most popular mobile financial service.
• Nagad — Mobile banking service operated by Bangladesh Post Office.
• Rocket — Mobile wallet service by Dutch-Bangla Bank.

4.2 Limits & Timeframes

There is no maximum deposit limit, however restrictions may apply to large transactions without identity verification. Withdrawal processing is completed within 5 to 30 minutes, though delays may occur during identity verification or in unusual circumstances.

4.3 Transaction Accuracy

All deposit and withdrawal requests must be submitted with accurate information. mnok will not be responsible for losses resulting from incorrect mobile numbers or account details. If you encounter any issue with a transaction, notify the support team immediately.

5 Bonuses & Promotions

5.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. Bonus examples:

• Deposit ৳1,000 → Bonus ৳1,500 → Total Balance ৳2,500
• Deposit ৳28,000 → Bonus ৳20,000 → Total Balance ৳48,000

5.2 Wagering Requirements

A 20x wagering requirement applies to the welcome bonus. This requirement is calculated on the bonus amount only, not on the deposit.

5.3 General Bonus Terms

• Each bonus offer must be used within its specified validity period. After expiry, the bonus will be cancelled automatically.
• Winnings earned from a bonus cannot be withdrawn until the full wagering requirement for that bonus has been met.
• Bets placed using bonus balance count toward the wagering calculation.
• If evidence of bonus abuse is found, the platform reserves the right to cancel the bonus.
• Each promotion may have its own specific terms, which will be stated on the promotion page.

5.4 VIP Program

mnok's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback increases as you move to a higher tier:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Progression through VIP tiers depends on the platform's assessment, and the platform reserves the right to change VIP terms at any time.

6 Fair Play Policy

mnok believes in fair play and is committed to ensuring a fair and transparent gaming environment for all users. Our games are powered by software from recognised game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other world-class providers.

6.1 Random Number Generator (RNG)

All slots and casino games use a certified random number generator (RNG) to determine each outcome impartially. This ensures that no outcome is predetermined and that every player has an equal chance.

6.2 Collusion & Fraud Prevention

Colluding with other players during games, using software bots, or any form of misconduct is strictly prohibited. If such activity is detected, the relevant account will be closed immediately.

7 Prohibited Activities

The following activities are strictly prohibited on the mnok platform:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Using another person's account or transferring an account.
• Using bots, scripts, or automated software.
• Any attempt to circumvent the platform's security measures.
• Abusing or exploiting the bonus system.
• Depositing funds obtained from illegal sources.
• Conducting money laundering or any other illegal financial activity through the platform.
• Misconduct, threats, or harassment toward other users.
• Cyber attacks or hacking attempts against the platform's systems or interface.

If any of the above activities are detected, mnok reserves the right to close the account and forfeit all funds without prior notice. Legal action may be taken in serious cases.

8 Account Suspension & Closure

8.1 Platform Rights

mnok reserves the right to suspend or close any account in the following circumstances:

• If evidence of a breach of the Terms is found.
• If information provided at the time of registration is proven to be false.
• If suspicious financial activity is detected.
• If the user is proven to be under 21 years of age.
• Upon instruction from law enforcement authorities.

8.2 Voluntary Account Closure

If a user wishes to voluntarily close their account, they may submit a request by emailing [email protected]. Please ensure any remaining balance is withdrawn before the account is closed.

8.3 Self-Exclusion

If a user wishes to suspend their account for a specific period as part of responsible gaming, please contact the support team. Visit our Responsible Gaming page for more details.

9 Limitation of Liability

The mnok platform provides services on an "as is" basis. We accept no responsibility for the following:

• Temporary service interruptions due to technical errors or server outages.
• Losses caused by the user's own negligence or mistakes.
• Delays or issues caused by third-party payment providers.
• Losses resulting from unauthorised use of an account.
• Game sessions interrupted due to the user's internet connection or device issues.

The decision to use gaming services is entirely the user's own, and the financial risks involved are also the user's responsibility. Past winnings in online gaming do not guarantee future winnings.

10 Privacy & Data

The way your personal information is collected, stored, and used is described in detail in our Privacy Policy. By using the platform, you are also considered to have agreed to our Privacy Policy.

Your personal information is used solely for the purposes of providing services, identity verification, fraud prevention, and meeting legal obligations. Your information is kept secure through SSL encryption technology.

11 Right to Amend

mnok reserves the right to change, revise, or update these Terms at any time. Changes will take effect as soon as they are published on this page. Registered users will be notified by email of important changes where possible.

Continuing to use the platform after any changes will be taken as your agreement to the updated Terms. We therefore recommend visiting this page regularly.

12 Contact

If you have any questions or concerns about these terms, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 — support is provided in Bengali and English.

Our support team is ready to serve you seven days a week, twenty-four hours a day. We are always ready to assist you with any matter related to the terms.