mnok's Privacy Policy

1. Introduction

mnok ("we", "us", or "platform") provides a safe and reliable online gaming service for users in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities. This privacy policy explains what information we collect when you use mnok's website and services, how that information is used, who it may be shared with, and what rights you have.

By using mnok's services, you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2. Information We Collect

mnok collects information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment method details (bKash, Nagad, or Rocket number — full account details are never stored)
• Identity verification documents (where applicable)
• Information provided in support requests

2.2 Automatically Collected Information

When you use the mnok platform, certain technical information may be collected automatically, such as:

• IP address and device type
• Browser type and version
• Pages visited and time spent on them
• Referral URL and exit page
• Information collected via cookies and local storage

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, limited information may occasionally be verified with trusted third parties. In such cases, only the minimum necessary information is used.

3. Purpose of Information Use

Collected information is used for the following purposes:

1. Account management: Completing the registration process, verifying accounts, and ensuring login security.
2. Processing financial transactions: Securely completing deposits and withdrawals via bKash, Nagad, and Rocket.
3. Customer support: Resolving your issues and responding to requests via live chat and email.
4. Platform improvement: Analysing and refining services to enhance the user experience.
5. Security and fraud prevention: Detecting suspicious activity and ensuring account security.
6. Legal compliance: Meeting obligations under applicable laws and regulations.
7. Responsible gaming: Monitoring users' gaming behaviour to identify problematic gaming at an early stage.

4. Cookie Policy

mnok uses cookies and similar tracking technologies that store small data files in your browser. Cookies are used to keep your session active, remember your preferences, and improve platform performance.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Remember language preferences and user settings.
• Analytics cookies: Help understand user behaviour to improve platform services.

You can manage cookies through your browser settings. However, disabling cookies may limit some features of the platform.

5. Sharing and Disclosure of Information

mnok does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

5.1 Service Providers

Information may be shared with trusted third parties who provide services on our behalf, such as payment processing, technical support, or identity verification. These partners operate under strict confidentiality agreements and may only use the information for the specified services.

5.2 Legal Requirements

Information may be disclosed to the relevant authorities in response to court orders, investigations, or obligations under applicable law. In such cases, we always follow a minimum necessary disclosure policy.

5.3 Business Transfers

User information may be transferred in the event of corporate changes such as a merger, acquisition, or sale of assets. If such a situation arises, we will notify you in advance.

6. Data Security Measures

mnok has implemented industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: All data transfers between the platform and servers are secured with SSL/TLS encryption.
• Encrypted storage: Sensitive information (such as passwords and payment details) is stored using strong encryption.
• Access control: Only authorised staff have access to the information they need.
• Security reviews: Regular internal security assessments are conducted.
• Fair play assurance: Fraud prevention systems monitor all accounts and transactions.

Please note that no method of data transfer over the internet is 100% secure. We make every effort to provide maximum protection, but absolute security cannot be guaranteed.

7. Data Retention Period

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations. If you close your account:

• Active usage data will be deleted within a reasonable period.
• Records of financial transactions will be retained for a set period as required by law.
• Limited data may be kept for a longer period for fraud prevention and security purposes.

8. Your Rights

You have the following rights regarding your personal information:

1. Right of access: The right to request information about what data we hold about you.
2. Right to rectification: The right to request correction of inaccurate or incomplete information.
3. Right to erasure: The right to request deletion of your information in certain circumstances (after legal obligations have been fulfilled).
4. Right to object to processing: The right to object to the processing of your information in certain cases.
5. Right to data portability: The right to receive your information in a structured format.
6. Right to withdraw consent: The right to withdraw consent you have given at any time.

To exercise these rights or if you have any questions, please contact us.

9. Third-Party Links and Services

The mnok platform may contain content from third-party game providers. These external services have their own privacy policies, and mnok is not responsible for them. If you use any third-party service, you are advised to read their privacy policy.

10. Protection of Minors

mnok strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from minors. If we become aware that a minor has used our platform, we will immediately close the relevant account and delete the information. If you believe a minor is using our services, please contact us.

11. Changes to This Policy

mnok may update this privacy policy as needed. For significant changes, we will post a notice on the platform or send a notification to the registered email address. The update date will be noted in each version.

Continuing to use the platform after a policy change will be considered your acceptance of the updated policy. You are therefore encouraged to revisit this page from time to time.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

For more information, please also read our Terms & Conditions and Responsible Gaming pages.